I took my daughter for a mother/daughter pedicure, and we were able to get in without an appointment. The salon is clean, and the staff were kind. I find it interesting to note that just as the first reviewer mentioned, the young man trimmed my nails too short and made me 'jump' from the sharp pain several times... each time saying 'Did that hurt?' as if he were surprised. We get pedicures regularly, and I have never had that experience before.
We still will go there for the low cost pedicures and awesome massage chairs... but, now I trim my own nails and tell them to file only! As for the water being too hot... I like the higher temps, but can understand that some folks would not like it. All in all, this is a good place to go, but I would just trim nails beforehand if you do not like short and possibly painfully trimmed nails.