First foremost, owner, Brian, very kind and super professional and he was well informed about the products he offered. Secondly, the facility was very clean and if you had to wait for your vehicle to be completed, the waiting room consisted of snacks, water, and a TV to keep you occupied. Why the 3 star? I waited three months to write a review to allow the tint to settle. After three months my drivers side window has observable bubbles and my windshield tint has noticeable cut imperfections, that is hard to ignore. For the cost, the noticeable imperfections in my tint prevented me from giving the work a 4 or 5 star