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| - We had a poor dining experience from the time we entered the restaurant to the time we left. I contacted them via email and wrote the following:
Last night at roughly 5:30pm (1/15/17) our family had dinner at your Phoenix location. The service we received was poor at best and the management just as bad. Our server failed on so many levels I don't know where to start. Our meals were brought out before our salads and bread, my daughter's meatball was forgotten, and our server was missing in action most of the evening. It was so bad that we had to ask the bussers for our missing food items, go boxes and silverware. In fact, at the end of the meal we had to ask for the spumoni ice cream and a go box from our waitress. After she brought it out, with the check and no go box, we asked for spoons. After 5 minutes with our server nowhere in sight I got up, found a busboy, and got the silverware. This was a full 10 minutes after we got the dessert. Several more minutes passed and our server was still nowhere to be found so I took the check to the front, spoke with a host and asked if he could cash us out since our waitress was MIA. A woman standing next to him said she would handle it.
After the bill was paid taken we asked to speak with a manager. Turns out, the women who handled the bill was the manager. She came to our table, put the check down and left without saying a word. I would think if a customer came to the front like I did a manager might want to find out what was going on and speak to the customer about it. Not this manager, it was pretty clear she could care less. When she came back we voiced our displeasure with the service and were told that she had spoken with the server about coming back and checking on us. I told her no one did to which she replied she did what she could. The manager was indifferent to us, looked hurried and troubled and made lots of excuses. She was dismissive of her demeanor, the poor service, and displayed an attitude of total disregard for us. On our way out we passed by her and some of the front staff and were glared at as we exited. Not a goodbye, thanks for coming, or how was your meal, just stares, and bad body language.
When we got home I went online and read some of the recent reviews for this location. Turns out many people have experienced the same poor service and management my family and I did. You should know that we have been customers for 20+ years. Sad to say, that we will not be coming back. There are so many options available, why would anyone want to come back?
It should be noted, management emailed me and invited us back.
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