I was hopeful my mediocre experience 2 years ago would be improved, but it got worse. I found an ad for a vehicle at CBB on autotrader and went to the CBB website and found the same vehicle advertised. I clicked the "schedule a test drive" link and specified a time I would like to come see the vehicle and test drive. I received a quick email response and then a text message from a sales rep. He stated he could accommodate my time. I clarified my need for the specific time he agreed. When I arrived he was out on another test drive. Another sales person offered to help. He confirmed the vehicle on his computer and told me he would pull it around. After nearly 10 minutes he returned and stated he could not find the car. The original salesperson I scheduled the appointment with came and stated the car I wanted to test drive had not arrived at the dealership yet.
Very frustrating and a waste of time!