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  • I could not in good faith as a business owner recommend this company. Hired them to do bookkeeping for few years - they couldnt offer a service where they can log in remotely and work on our books so all of our numbers are up to date in our quickbooks. they would do our books on their system and i would get a print out monthly. when i needed to run reports i would have to email them and hope i get an email back. i now work with a company that is $50 cheaper a month. they log in remotely with no issues and everything is in my quickbooks immediately - i can run my own reports like a normal company. When BHI couldn't offer me the service - i was forced to look elsewhere because monthly print outs dont work for me anymore - they turned incredibly unprofessional. we also hired them to do our tax preparation and without getting into long detail - i will say this. dont expect to get a response from the anywhere in the month of April. No matter how urgent the matter. i can show email after email that went unresponded to at the time i needed them most. same went for calls. that aside - we found out months later that one LLC return was never filed and one LLC return was filed incorrectly and kicked back because BHI prepared it wrong. We got a letter from BHI and a copy of the return saying it has been filed. We were never alerted about the failed submission (it failed because BHI prepared it incorrectly) until we received a HUGE fine later in the year. BHI could care less and we had to absorb the entire fine. i was shocked by how they (specifically brent's) attitude changed as soon as we told them we no longer can use them for bookkeeping because THEY couldnt provide a service we wanted so we left. Once we left, it all went downhill from there. spent months and close to $4000 in fines fixing the mess that BHI left for us. We are contemplating take them to small claims court - but i honestly just want to put this mess behind us and not drag it out. BHI refuses to take responsibilities for their mistakes and negligence. I would not recommend this company - there are many others to choose from.
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