Sadly I had to use their service recently,
Was involved in an accident and my insurance recommended this establishment. From coming to tow my truck, keeping me updated, to allowing me to drop off my rental at their location. Everything was very smooth, very nice customer service. The only issue I had was when my truck was repaired, I noticed the steering slightly sticking. Automotive agreed and called my insurance about it. However, my insurance had their own opinion.
The only reason why I could not give them a five-star review was, they should have noticed the steering sticking when the truck was at their facility. But other wise, it was a easy and great experience.