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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Do not use this company! They are a total rip off and extremely rude. They installed my pond and a little over a year later the pump broke and they refused to even offer a discount on another one. I ended up ordering one online because it was much better and a quarter of their quoted price. Then a year later I had a major leak in my pond. I called them on a Friday extremely concerned because my water was so low I could see the fishes backs sticking out. The lady that answered the phone was extremely rude and was telling me that there is no emergencies for ponds and to just keep adding water to it (though the entire pond leaked in less than 14 hours). I begged them to come on a Saturday (because they said they don't work Saturday's). After several minutes of her arguing with me that it isn't a big deal and I need to relax, she finally made an appointment for Saturday. We cancelled all our plans for that day waiting for them to show up and they never came nor called. We hired someone else and then after we called to complain that no one came she tried to say I was lying and they have gps and that they knocked on my door and we didn't answer. This is impossible because I live in a guard gated community and we would have had to let them in before they came to our door. She became irate after I refused to tell her what company we hired. For anyone who wants to know, we hired Pond Pros and they were extremely professional and saved us about $200 off of Tranquility Ponds price. I will never ever use Tranquility Ponds again. It's really funny because as I was calling every company in town they all commented on how terrible they are too. Don't be a victim of poor customer service and paying over priced fees like we were! Update on 8/26/15- The crazy owner just called to threaten to sue me if I didn't remove my yelp post! This proves that not only is she a terrible business owner but she isn't very bright because everyone has caller id in 2015! See the pictures for the proof! This is certainly the worst company in Las Vegas! Take your business somewhere else! Update on 8/27/15- Owner once again has called us to threaten a law suit and also is now leaving messages on my husbands phone as well. Additionally, she decided to harass us via Yelp. Pictures will be attached in the Yelp photos. Do not do dealings with this company unless you are ready to be harassed for being dissatisfied. I wish I could give this company negative stars. They truly didn't even deserve one. **** Update on 7/21/16*** Tranquility Ponds just had the nerve to call my home AGAIN to say I was lying about them not showing up for an appointment a year ago! They keep sticking to their story of GPS located them at my home when my guard would have had to let them in! I guess all their customers that have complained about no shows have nothing better to do but schedule appointments and "pretend" like no one came?! They have seriously hit a new pathetic low! Then they threatened a lawsuit if I didn't remove the screen shot of the number they were calling me from claiming that it's a "personal phone number". If it is so personal why was the number posted on your Tranquility Ponds Facebook page for the world to see and call about their store closing sale? Furthermore, why would they call a client from a "personal" number? A screen shot will be posted today of them harassing us again. STAY AWAY FROM THIS ESTABLISHMENT!!!! ***Update from 12/21/16... The lovely business owner Holly once again has contacted me via Yelp to threaten a lawsuit to remove my post. A screen shot will be added to my photos. This has been well over a year ago that my review was posted! This lady seriously needs to get a life! You have had your warning people! USE THEM ONLY IF YOU ENJOY HARASSMENT!!!!
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