We stayed March 20th and 21st - it was my husbands birthday and our anniversary. I planned a quick get away - since my husband and I had been working so hard a quick "staycation" I thought is what we needed.
March 20th - we checked in a bit late 9:30pm 9:45pm as my we had just gotten off of work. Check in went well - we were assigned a King room with a patio which was just fine. We got to our room opened the balcony door and sat on the patio. We had an okay view to a courtyard - nothing very special, but we were together and that's all the mattered.
We ordered a sandwich from the market they have - as room service is not available 24/7. They indicated they would deliver within 30 min - around 1 hour goes by and I call back to find out the ETA -(thought they may be busy) they said they tried to deliver but we didn't answer........ We hadn't left the room at ALL- I think they just forgot about us or maybe didn't get the room number right - but they blamed us.
I asked for them to knock harder or maybe you can call us when you're coming? Come on - help me out here!!!!
Shortly after my dry sandwich was delivered at around 12:30am - we get a visit from security. Indicating we were talking too loud and disturbing the other guests - we were on the patio and I guess we aren't allowed to use it after a certain time?
The security person made us feel like we were 20 year old kids on a tirade of booze and pot smoking - when in reality we were sitting on the patio chatting - nothing more. Security left - I called the operator and asked to speak to the manager on duty - they indicated there wasn't one and we'd be stuck talking to security..... This is a big place - with a lot of guests - No manager on duty?????
We this was NOT a great start to our anniversary/birthday staycation!!!
Bright and early the next morning - I am assuming the guest that had called security on us - had their children bouncing a basketball against our wall..... ARE YOU KIDDING ME. And we are a problem?
We went to the front desk asking to speak to the manager - we were told she was in a meeting. We left our names and room number. NOTHING - no follow up - NOTHING. So - we went again and asked for the manager a second time - not available.
It was terrible - not relaxing AT ALL. I felt like it was just a huge waste of money and time - all the effort I spent trying to surprise my husband and getting packed while working all at the same time - We all know the drill - but when you spend this much money - you expect much more.
This resort is very nice, but I think it's just family oriented. Not for adults wanting to get away - this was spring break and spring training is happening, but you should be able to accommodate everyone.
Don't go - save your money and go to the Valley Ho - this has never happened to me there and I'll gladly pay extra..