Let me start by saying I have always had great food at Portillo's but tonight took the cake. It downright sucked and I do not say that often. I picked up my usual when I go there as it is 2 Maxwell's, 2 Italian beef and cheeseburger. And before you say it no it was not all for me. The beef was overcooked, the burger was dry even with condiments and the Maxwells where to start. They were burnt beyond recognition thought it was a piece of charcoal on the roll. I could not even eat it as it was so bad. I know that you could have a bad night but the people putting these together could have seen that these were not edible. I was really disappointed as I live about 35 miles away and did not check them until I was home as I did not think I would need too as many times as I have had great service there. I was just about ready to drive back there when I decided to post this. One bad service can almost make someone never return again and I may not unless I receive my money back on this poor excuse of a meal. loaded pic check it out..lol