I had THE EXACT SAME experience as Kristine M on a review below. Our toilet started Rocking. Called our home warranty company. Jason (I believe) came out and told me that the flange under the toilet was rotted out and needed to be replaced. Called the warranty company and "they told him it was not covered". He said they would need to remove the tiles and jackhammer the floor and they would not install the tiles back. Estimate? $2000. I was flabbergastered Then i got my bearing and called my regular plumber. About 2 hrs later and $370 later everything was fixed. No Jackhammering the floors for $2k. Now trying to convince American Home warranty to reimburse me since i saved them $2K and then some. Keep my fingers crossed