I brought my wife's Mini-van in for the lifetime alignment. After they began servicing, I received a call that the outer tie rods needed to be replaced at a cost of $300, and the battery tested bad. Car restorations being a hobby of mine, I picked the car up and purchased new tie rods from Advance to install myself, and then return the car for alignment the following day. I found the tie rods were in great shape and didn't need replacing. I also stopped by Batteries Plus and Advance and had the battery tested and it tested by both as good. I brought it back to Firestone and reported my findings. I also left my number for the manager to call me concerning this issue and 4 days later, no response. I would avoid this establishment, for servicing other than purchasing tires.