Lawson family plumbing was referred to us by our home warranty carrier when our water heater broke suddenly. We put in a request in the morning and within 2 hours a very kind woman called to schedule a repair. The technician arrived right on time (early even, considering he had a four hour window) and got to work. He quickly checked the tank and damage and because of the info I provided to the woman earlier, he had all the parts to fix it. He even called a sister company to come out and check for water damage. Austin was very professional and took care of everything. He was very clear about the problem and the fix and I appreciated that he kept me in the loop.