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| - I have long avoided Delta for my dissatisfaction with the declining service. I especially don't buy flights that aren't direct, because I just expect that they'll be delayed and I'll miss my connection as it seems to be the norm.
I accepted a sky miles flight from my parents for a flight home for Christmas, which of course has a connection in Atlanta. We were initially grounded for bad weather, which is completely understandable. I am a reasonable person and don't want or expect to fly in bad weather.
We were de boarded from the plane after sitting on the Tarmac for two hours. What made this an unacceptable experience is that we were immediately re boarded and we had a confirmed flight time, but missed it because someone from Delta deleted us all from the flight and they had to straighten that out. They aren't offering any compensation because we are once again grounded for bad weather. No regard for the fact that we missed our flight to Atlanta because Delta deleted our flight. I am still sitting on the airplane for four hours now. I'm hungry and it's Christmas Eve. Come on Delta!!!!!
AND they won't let anyone get off the plane just long enough to eat. I'm HUNGRY!!! It is now 1:12pm and I've been on the plane since 8am.
Now it's 2pm and we are supposed to be in the air according to our last update 2 hours ago. No updates. They are counting us again for the third time since deleting our flight and the passengers on it.
Now I'm returning home on this really terrible airline For some reason on the flight here and the return flight, they didn't give me a seat assignment. On the way here, I went to the gate agent and got a seat assignment for both legs of my flight without issue.
On this flight, I had a seat from Birmingham to Atlanta, but not from Atlanta to Charlotte. I tried at the beginning of my flight (Birmingham) to get a seat and they told me that I have to wait and get it in Atlanta. Now I'm in Atlanta and I'm told that I have to wait until one hour prior to take off (15 minutes from now) to get a seat assignment. I came to the directly to the gate after landing in Atlanta and I want to get food and an adult beverage, NOT wait at the gate for a seat, not giving me enough time to do so. For some reason, this airline wants to starve people!!!
I am really done!! I don't think it's worth it and will avoid Delta flights from now on. Who needs this when there are airlines who actually DO have customer service policies.
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