Their coffee is consistently good but their customer service is consistently awful. I have been here a number of times on different days because I enjoy their coffee and I was hoping the bad customer service was a fluke. It is not, I have not had a single good customer service experience here ever. Everything takes a really long time. If there is only one person in front of me in line it still takes them 10 minutes to order, I was told my food would be ready in 15 minutes but 45 minutes later my food finally made it to my table and it was lukewarm and overcooked, and no one that works there ever seems to be in a good mood. I kept coming back for the coffee but after today I don't think I will be returning. The straw that broke the camel's back was when I asked for my iced coffee to be put in a larger cup so that I could have extra ice. I was told that if I did that I would have to be charged for the larger size, which seems ridiculous to me considering I would not be getting a larger amount of coffee, simply more ice. I order my coffee this way at every place I've ever been to and this is the first time I've been told they would have to charge me more because I'm getting a bigger cup. If squeezing every extra penny out of their customers is that important to them then I will take my business elsewhere. The only reason I gave the two stars I did was because of the coffee is really good, just not good enough to deal with the service I get.