In the past, I had to wait a very long time without an appt. I got there 30 minutes before opening and was first in line. I was called into the room immediately and the lab tech was so friendly and knowledgeable. I have somewhat complicated labs, 23 viles of blood taken, but the lab tech did her thing and did it well. I have had bad experiences in the past but I was really pleased today. Please I LOVE the new check in process on the tablets with paperwork done in the lab room. I was very impressed with how smooth it all went!!!