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  • Design tree has worked on our trees and yard in the past and we have had moderate issues with scheduling and the crew showing up at the right time on the right day. One time they were scheduled and did not shop up at all. Their redeeming quality was that they did a good job when then got there. Ben, the arborist, was professional and knowledgeable. After this last experience, we will NEVER call them again. They were scheduled to come at 1pm. At 11 am I got a call from the scheduler that they were at our house. I offered to jump in the car and run over because we had a 6 pm photoshoot scheduled to put the house on the market. He assured me it was not necessary and they would come back close to 1pm but no later than 3 or 4 pm. My husband and I arrived at the house at 1pm and did some odds and ends....about 2pm we called for the projected ETA....the scheduler promised to call back. At 3:45 pm we called back and Gina told us they were on their way! We told her we would leave the side gate open but we needed to go get some water and food (the house is vacant now) When we got back at 5:10...the tree was cut but there was DEBRIS all over the yard. Gina said that another truck was enroute to pick up the limbs and blow the yard clean. At 6:10 the photographer arrived and pictures were not possible outside. At 7:00 pm we left and I called Design Tree and FIRED them. I will never use this company again. If you value your time, you will chose another company.
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