The cakes at this place are exceptionally good. Even your basic sponge cake is much better than your average bakery with the buttercream not too sweet and the custard incredibly delicious! All the cakes I have had here are always super fresh. The customer service is not 100% but I think it's because of how busy they are. It depends on the day you go there. For me personally it's not that big of a deal especially if the products are as delicious as they are.