So I thought I would check this place out.....big mistake. I was there early one morning to get bagels for the office, all the cases were empty (?) When I asked about it, she pointed to plastic bins behind her on the counter full of bagels (apparently they're made at another location and delivered) = not impressed. There are 3 different size options for the cream cheese, the containers were not sealed, when ordered they are scooped from another container, I have no idea where that other container was oR where it came from. As I waited to pay, the items behind the counter were straight out of a restaurant impossible show. This place is expensive for bagels (not freshly made) and cream cheese (possibly from Costco) and when I mentioned the prices to the cashier she said " I can give you your money back" and that "the other bagel places boil theirs and we bake ours"....ummm but how do I know that, these bagels were delivered from who knows where and when ¿ unfortunately, I didn't have time to go to another shop so I reluctantly took what I paid for....the bagels were not sliced.... thanks for the option to do that....yeah customer service = sucked!