| rev:text
| - Two weeks ago, I came in for a procedure/treatment and purchased some skin care products. One of the facial cleansers made me break out in huge blisters, literally over night. I thought it was perhaps because I was on vacation in a different climate, so I waited until I got back home and I tried it again. This morning I woke up with blister like sores on my temples and neck. I drove over to ALLURE and asked to exchange the product for something different. No one told me at the time I couldn't, nor did they explain the return policy, nor did they offer me any advice or give me a receipt stating any of the above information. I explained the situation to the esthetician at the counter. She asked if I had dry skin, I said yes, she responded by telling me that this cleanser was
"the worst and most harsh" cleanser that I could possibly
use on dry skin and that I shouldn't be using it at all, and goes on to tell me that, unfortunately (for me) the very day I purchased the product, was coincidentally the exact same day that they changed their refund policy and that I can't return it, or even exchange it. BUT, the aloof esthetician continues to give me her card and explains to me how she can give me a facial and recommend the correct products for my skin. I'm sorry, but you are a facial Medspa. I was here getting a treatment when I purchased this product. You sold me
me a product without asking me any questions about my skin type and obviously not paying any attention to notice my type of skin by looking at me. Since you are supposed to be trained in the field of "facial medicine" and professionally schooled in the world of skincare products, to some degree, ( this isn't the cosmetic aisle at Walgreens) I would think that you would want to make sure your clients are using the right products for their skin and that they are happy with them. For me to come in and ask to simply exchange a $26 product and you refuse, but offer to sell me a facial so you can sell me the correct facial products is outrageous. That $26 decision cost you several clients who are friends of mine, who only came here because of me, and it cost you my business, and I'm not getting any younger. If you won't stand behind a $26 product , you certainly won't stand behind a $300 one, or a $1,000 injection. I guess there's a reason behind your extravagant open house last month. But if you are not loyal to your clients behind the facade of free sushi bars and unlimited champagne, you'll never remain successful no matter how many gift baskets you raffle off.
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