It's a Starbucks - they're pretty much the same across the board. This one happens to be in my office building and is attached to the Hyatt hotel, so it's very busy with 9-5ers and out of towners.
They handle the crowds pretty well and try to expedite the line as quickly as possible. They definitely recognize their regulars and are friendly to everyone. However, the fact that they're so busy means that your order does get messed up the random time or your drink isn't JUST so - but I feel that's the way with any Starbucks. That's why they have those "oops we messed up" free drink cards!