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| - Hello to all my fellow foodies :)
Here it is 2 years after my first experience and for some odd reason I chose to celebrate my birthday again at Salt Cellar. I was really craving some seafood and at the time I forgotten just how poor the first experience was....so.... a group of us met at the tiny overcrowded bar area.
We were allowed to bring our appetizers to the table and still pay the "happy hour" prices... I though this was decent of them.
I was craving scallops and asked more than once if scallops were in season, as I know there are certain times of the year when such items are "in season" therefore providing a fresher delicacy.
The one thing I really enjoyed the last time was their bread... it was crusty and soft and absolutely delicious. I was told the bread is the same as it always was....NOT!
Dont tell me what you think I want to hear! The bread was NOTHING like it used to be....this time is was simply "bread"....nothing at all good or special about it.
After many appetizers, we were served our salad...again, nothing special..very basic, except for mine... I guess I got the birthday surprise... a long hair attached to a piece of lettuce! DISGUSTING...
I showed the waiter who was very professional about it and seemed almost embarassed.
The group of us tried several items. I got the scallops...after being assured they are in season and very good... Why do I bother to ask, when I know they cant say something like "oh no...dont go with the scallops, they are small and not really the time of year for them" and you'll regret it!
These small morsels were overcooked and rubbery and lacked any flavor!
A couple people got surf and turf and the steak also lacked any flavor/seasoning and was not cooked to was was requested.
The lobster, I was told was o.k but nothing to rave about.
We experiemented with some shrimp toast which I really cant describe because I am not sure what it tasted like other than salty...couldnt not detect the shrimp taste.
I returned my scallops and after the hair and rubbery food had no desire to try anything else.
The owner had come over to the table and apologized for the "series of events", his excuse for the hair being that due to the ventilation system hair and partical will fly around... (which of course has to land somewhere...why not my salad)
They removed my scallops from the check....duhhhh any mediocore place would do the same.
I would like to give a special THANK YOU to our waiter.. my apologies for not remembering your name, but he was terrific! Friendly, quick and when we needed him...he was around.
We got out of there with what I feel is a HIGH price to pay for such a distasteful experience.
When I got home and after hearing my friends give their critique of my choice of restaurant to celebrate at I was pretty unhappy!
I felt the owner, although a nice man, did not care enough about his customers to do something a little "above and beyond" to apologize for the experience and try to keep a customer.
I called the restaurant and spoke with the owner and told him I was very dissapointed and felt that he should have done something more than make excuses.. he kept apologizing and I assured him none of the 5 of us would every return to Salt Cellar.
He finally said he would like to do something for me and asked for my address.
Here it is a couple weeks later...not sure why he wanted my address...maybe he is gonna picket my house or send mean letters...who knows... he never did anything!
It is clear to see why his restaurant is not packed as it was years ago....You may have the repeat business from those who have been patronizing your establishment from back in the day when your food was actually good, or there were no other options for seafood...but guess what? There are other options!
At this point in my review I usually suggest you go and try for yourself...but this time I am going to save you the time and money....GO SOMEWHERE ELSE!
You will be glad you did.
As for the owner of Salt Cellar....apologies and excuses are simply words....Stand behind your restaurant...you should have wanted to prove to me that you do a better job than was we experienced.
You are cutting too many corners to save money and it is costing you your customers!
Your actions speak for themselves!
It used to be when you mention Salt Cellar people would ooohhh and ahhh...those days are gone, most of the people I mention it to have no idea what Salt Cellar is.
That speaks VOLUMES!
And so I say... Bon Appetite'
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