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| - Lapels was the 3rd dry cleaning business that I called this morning to find out if it was possible to remove small blue ink stains from an almost new 3 color designer leather handbag. I was fortunate enough to speak to Janet at Lapels, who patiently explained that blue ink spots on a leather handbag would be almost impossible to remove through dry cleaning. She told me that they could charge the normal fee, but not make any promises about the outcome. Her honesty was a breath of fresh air, especially since I had already inquired about the problem with 2 other dry cleaning companies, and felt uncomfortable about their answers. She then patiently and pleasantly answered some other questions I had about dry cleaning in general (chemicals, etc.). Since a dry cleaning store, with tailor services, I had used for years closed I have been trying all the new ones that have opened up in my area and, for various reasons, they have been disappointing. Janet recommended looking for leather cleaning advice in a book by a well known author, which I already happen to have. I followed the directions in the book and, to my surprise, it removed the ink stains completely without any damage to the leather. After speaking with Janet, who told me she has been in the dry cleaning business for 40+ years, I feel that the integrity of Lapels makes it a trustworthy business that I will certainly use for my dry cleaning and tailor services from now on.
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