Every time I go 1 or 2 people complain about their car getting scratched up from going through the car wash and I always thought it was just individuals trying to get something for free. But one day I went through and no water or soap went on to my car so when I came out they told me to go back through and I thought "how nice of them". Then I got home and noticed these huge swirled scratches on my hood and I was horrified.