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  • I started going to Hatfield after I was diagnosed having clots in my leg and lungs. For the most part, they have been pretty spot on. When you're actually there, they're usually pretty friendly and quick to get you seated. However, the 2 starts is because twice now, due to lack of communication on their part, I am have to go without much needed medication. Neither of which are the types you're suppose to just suddenly STOP taking. The first was because the meds could not be refilled again without an appointment. NO ONE from the office bothered to even let me know this. You know, maybe when I got the initial prescription or when the pharmacy called to get the auto-refill authorization? It took the advice of my actual pharmacist and many phone calls later to finally be allowed to be seen and have my meds refilled. The second time, which is as of today, when I was given the prescription I was told to call back when I am almost out so that the provider could write out a new script, and for me to come pick it up. Called yesterday at 10am and left a message with the staff to give to said provider. It is now the next day, still no prescription, I am out of my meds, and the provider is out. I asked if I could come in and see another provider, and was told no, that only the original provider can prescribe. Now, I'm not a needy person, but when someone is out of their meds, you'd think rather than just telling the patient, "no sorry you're out of luck," you'd actually TRY to help find a solution. The only reason I didn't give 1 star is because when you're actually there, they're nice and caring. But any other time, they act like you're call is bothering them, and how dare you ask them to personally give the message to the provider. I've worked in the dental field, and there were several occasions I went to bat for the patient to the provider. It's just plain courteous and respectful. But maybe I'm just weird.
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