My son had 2 coupons for free junior cheese pizzas given to him by his school. I researched this place and was surprised to see it had many bad reviews, but after going there today I now understand why. I called to place my order of 2 junior cheese pizzas. When I got there, the gm in charge told me they had my order wrong and had made 2 medium pizzas instead, so I would have to wait while he made the right size. I asked him if I could just take 1 of the medium pizzas in exchange for the 2 junior ones because I was in a hurry. He bluntly told me NO and that He was the General Manager in charge and that was food cost to him, and I could either wait or take my coupons back! Then he asked me if I had ordered medium pizzas over the phone instead of the junior ones? I was so surprised at his response and lack of customer service skills and tactic! In the 20 minutes I was there only one person had walked in to pick up an order. So I don't understand his food cost theory, when I work in the restaurant industry myself, because now he was sitting with 2 medium pizzas when he could have exchanged 1 for 2 junior size ones and not make additional ones, plus keep a customer happy instead of making them wait longer because they got their order wrong! I waited for the pizzas just because my son was with me and he really had been wanting them but I will not be back here or to any of the Hungry Howie's Pizza chains for that matter! Ps He doesn't even deserve that 1 star...