So I had to return a bra unfortunately due to a malfunction and the staff was friendly and helpful! I don't keep receipts for those items because I don't intend on returning them, but they still made the exchange. They had the new bra delivered to the register and the cashier did not make a big deal over it or ask me 21 questions. The lady who deliver the bra started to question me in attempt to tell me how to properly wash the same bras that I've purchased for over 10yrs, but when I schooled her, she politely left me alone. Overall it was hassle free which is always appreciated.