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| - I've been to this location a few times but unfortunately this will be the last time. If it weren't for the staff working hard at the cafe itself and being so friendly, I would leave a much lower rating.
The first three times I've been here, it was clean, cat's looked healthy and clean, food was what I expected, room was well heated and everyone seemed to be respectful to the animals.
This time as soon as you opened to door to the cat room, my eyes were burning. All of the litter boxes were full, and I actually cut my time short in there because of how gross the floor, seating and smell was. Cleaning products were left out on the floor, although not opened, they had rags around them that I'm assuming they use with said products.
Other than the handful of kittens they got that morning/recently, the others felt dirty, looked dirty and NONE of them wanted to be touched. Like actively ran pasted everyone in the room and seemed stressed. They only came out once treats were introduced, and even with the treats, they would bend and move out of the way of any hands offering to let them sniff them or pet. I felt guilty being in there because they did not seem like they were too thrilled about me. Previously I had cats crawling all over me (both with and without treats) and even if they seemed anti social, they were still friendly enough. I know cats all have bold personalities (I'm a cat owner myself) but it seemed as though they all wanted to hide or avoid humans. Also the older cats seemed very lethargic and over weight, no interest in toys or anything, really.
I seriously cannot express how uncomfortable I was in that room. This is from someone who has been there multiple times, seen numerous cats there and owns pets.
I'm very disappointed, but I feel as though this place is low staffed and has too many things to maintain for that size of staff.
I'd like to see this place improve and maybe check it back out later. I think it would help if they stopped letting people adopt the cats, and just adopt them themselves so they can have cats who live there and are used to this sort of thing. Also maybe less people in the room at a time and/or less cats? I know that seems wild of me to say as a cat lover but either clean those boxes and spray the room or have less cats. I felt that no matter where I was there was a litter box beside me.
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