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| - Hello, last Saturday my best friend and I wanted to celebrate my birthday early. We got a room at the Westin, decided we would go to Valley Bar for dinner and drinks. This was our favorite spot downtown. I will admit that at the Westin we did pre-game and enjoyed our time getting ready. We didn't drink all day and night but we did have a few drinks in us. We walked to Valley Bar from our room and as we didn't expect it there was no line to get in. We showed security our i.d's and my friend and I headed downstairs to the bar first. It wasn't too busy and a booth opened up so my friend went to grab us a table, I stayed at the bar to order drinks and food. I was up at the bar for about 10 mins waiting for drinks and to pay, once I paid cash I told them where my table was I carried our drinks over to my friend and I and then about 5 minutes later a man came to our table with our food ready to go. He stated that he needed us to leave and that he had our food boxed up for us. My friend asked why that was. They stated that I was too intoxicate to be in the building. My friend asked since we had our drinks if we could finish them, the lady with him who was the manager that night stated that we could to the stairs of the building. Since we had just got them, my friend asked for a refund instead and they said okay. She left to get our refund and the man stayed at our table. While she was away my friend ask if I was too impaired and we needed to leave, why did the bartender serve her then? He stated that all 3 bartenders told him that my friend ordered the drinks, which was untrue. At this time another boy who worked there was waiting with them, when my friend proceeded to tell them that was not true and what we could do the young man told her to look at my eyes, they are so big that I am clearly on something. She told him he had no right to make any accusation so the sort and asked for his name. He told her that he did not have to give her his name she said whatever. At this point the manager had returned, gave me my cash and we proceeded to leave. My friend told them they could go but they stated all 3 needed to follow us out. I hurried, my friend didn't. Mind you at this point, volume level isn't higher people are not looking so we are just walking out. My friend did tell them as we were on the stairs though that she felt that she did not handle the best way since she was ahead of the manager she stopped on the stairway to tell Kat this. Kat told her that we were drunk and did not know what we were talking about and then she placed her hand around my friends arm. Calmly, which is rare for my best friend, asked that she removed her arm told her that she was not security and had no right to touch her. Kat tighten her grip my friend asked for her name she said it proudly while mentioning that she was the manager. My friend said okay walked to the top of the stairs with Kats arm around her still. Once we were out the security at the front and the bus boy who would not give us his name shouted out no to return that I was on something and she needed to be a good friend and get me home.
We do not do drugs and like anyone do not appreciate being accused of being on them. We were out for my birthday and we did our best to not cause any scene while leaving. We feel as though the staff made a bigger deal and did not handle the situation in the best manner at all. We should have been asked to leave by the bartender and not served drinks if I am too impaired. If I got the drinks and paid for them and you are asking me to leave, why not have my refund ready with a simple, hey sorry you got this drinks this is the situation would you mind leaving or how about if you think someone is too impaired to be in the building and your management, you don't place your hand on them and allow security to do their job.
We just felt at though the situation could have been handle a lot better. Due to this we will never recommend Valley Bar due to the lack of customer service. If it would have been handled better, we would be happy to come back but even the bus boy shouting at us to never come back at the end was enough to just say good bye. This happened on Saturday and I thought I would be over it but I honestly can not get over how rude those 3 were to us. Also, I feel as though we were treated this way because they did believe we were too impaired. They did not except us to request a refund for our drinks, that why they didn't have it. They did not except us to ask why I was served if I was to impaired so they came up with the lame excuse of the "3" bartenders claim my friend ordered the drink which is completely untrue and I believe that because we asked all these the bus boy accused me of being on drugs and the sad part is that we do remember. I know exactly how we were treated and I'm sorry, it was extremely rude on some many levels. Not one of those 3 thought they were in the wrong. We understand company policies we did our best to co
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