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  • My husband and I arrived in Phoenix and were staying at a relative's condo about a week and a half ago. When we got to the condo, we discovered that the fridge was not working. After calling the service number on the inside of the fridge and setting up an appointment with a company and being very disappointed with both the missed appointment and the treatment by the technician, my husband found Elite Appliance Repair. I called and spoke with Arrianna, who tried to get a technician out the same day. As all the techs were booked, an appointment was made for the following morning between 8 and 9 am. The technician, Roger, phoned us at 8:30 am to inform us he was on his way and was at the condo at 9:00 am. Roger was very pleasant, friendly, professional, and kept us informed of what he was doing. He changed a relay and told us it would take about 6 hours to cool the fridge. After paying for the parts and service call, he left. We returned to the condo later that day only to find that the fridge still was not cooling. I phoned Arrianna and informed her of this. She was very apologetic, and a second appointment was made. Again, Roger arrived promptly and changed another part, but noticed that the compressor was hot. He told us to let the compressor cool down and then plug the fridge in. He said he would phone us in a couple of hours to see if the fridge was working. Roger contacted us and we told him that the fridge was still not working. He said that it was the compressor and he contacted his boss, Steve, who phoned us with an estimate to repair the fridge. After discussing, my husband decided it wasn't worth the money to fix the fridge. Steve returned our cheque for the work Roger did in trying to fix the fridge, and waived the $50.00 service charge! Both my husband and I were very impressed with this company. I would recommend Elite Appliance Repair to anyone who needs an appliance repaired. Their customer service is outstanding, and their employees are a pleasure to deal with. Thank you Elite Appliance! Kim and Tammy
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