We used to live in this area and have seen the deterioration over the past few years. They tried to keep up with the remodel that was going on through most of the McDonald's locations, but I want to say within a year (definitely less than 2), the community had already trashed most of the remodeled area. The seats are all torn (and taped together), tables are crooked, chairs don't swivel smoothly.
The staff definitely lacks customer service skills as well as many of them lacking a basic understanding of the English language - which is a totally separate pet peeve of mine.
We've been greeted with hostility, attitude, lack of any sort of pride in their employment.
The only reason we go here now is to run in for a quick drink and run back out.