Uodate: our dog had a cyst about 1" around and Marilyn never said a word to us. We thought she caused it because it wasn't mentioned but it was a clogged hair folicle...the vet Lance and stitched it. Thing is she shaved tight over it and didn't notice?? Not a word to us. They also don't check vaccination records ...maybe over a year ago first time, can't recall...but not since. With this new flu strain and lv having so many pets from all over..that raised another red flag.