So far so good. We went on a Saturday and ordered a high top table (7 piece set) with the matching bar (2 stools) the set arrived Thursday with no problems. They called 2 days ahead to confirm the time, and then the day of arrival you can track delivery via the website. I have been a dedicated Levin furniture buyer but over the years there prices have sky rocketed, and they are late on trends. Value City has not worked for us the constant run around and poor delivery was a turnoff. It's tough buying quality furniture in Pittsburgh it's either over priced or super cheap.