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  • We've had our cars serviced at Van Chevy since 2012 when we're in Phoenix for the winter. The service was good and the people in the service dept were usually efficient and friendly. However, since this dealership has a new owner - megaconglomerate Berkshire-Hathaway - all that has changed. The first service under the new owner was more expensive and less efficient. I had to wait for a service rep to log my car in (I had an appointment) even though I was the only car at the service bay. Since then someone from their sales dept calls me on a weekly basis to trade in our car, so my husband finally met with them to see what deals they were offering. What they offered came nowhere near what our dealership in NJ had offered, so of course my husband did not pursue a trade-in any further with Van. A week later one of their salesmen called me again. I told him that we still haven't decided if we're going to trade in the car yet, and if we do, we'll probably wait until we get back to NJ. This sales guy would not let up, kept asking me to come down to the dealership on the following weekend. I repeated that my husband had already been to their dealership the week before and wasn't going to do a trade-in with them. The salesman was very pushy and kept nagging me to come into the dealership. I asked him politely to stop pushing, that I would think about it. He kept pushing, saying I needed to come in so they could offer me a deal. This time I told him firmly to stop pushing, but he wouldn't let up, so I hung up the phone. Normally I'm not that rude, but the hard-sell tactics have turned me off to this dealership, and going forward I will have my car serviced elsewhere. Of course, after that last phone call, I have no intention of buying a car from them. Van Chevrolet in Scotsdale has seen me for the last time.
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