Nordstrom Women clothes have such limited choice I usually just shop online. And their cosmetic department is so awful. These employees messed up my merchandise twice. First time I pick out a duo eye shadow from YSL and when I got home opened it, this sales girl put a wrong shade and one color shadow. I went back immediately and exchange it and they did not even acknowledge it. So I was really annoyed but I got my stuff so I didn't care. However, it seems like it's a pattern because I went to get these gel eyeliners from Bobbie Brown yesterday and when I opened it one of the eyeliners I bought was a sample which they use in the store. I was extremely annoyed because now I have to go back there again to exchange it. How hard is it for them to so their jobs; grab a one that the customer actually wanted, and actually grab one that is NOT a sample??
So even though I like this store I would just go to the website or even better, Saks.