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| - Although the work on our roof was ultimately to our satisfaction, it was not without frustration, delay, upset and far more of our involvement in details of the work than should have been necessary. Our complete roof replacement was scheduled to last for four days; it took 16 days and would likely have gone longer had we not pushed very hard for the job to be finished. The job site was not cleaned-up daily so we had to contend with sharp pieces of aluminum, razor blades, nails, giant tacks, tile and tar-paper debris, etc.on the ground and in our pool and at one point we had a huge pile of trash sitting on our roof for several days, including over a weekend, because the company had not provided a dumpster to the crew. We had a huge stack of wooden pallets in our front yard for at least 8 days. Communication with the company was terrible, many promises were made and broken, there was no relationship between when crews were supposed to arrive and when (or if) they actually did. The entire process was very, very stressful and frustrating at every turn. It's really a shame because the pricing was the best of three bids and the work was nicely done in the end. But the lack of communication, the lack of attention to detail and the extremely stretched-out schedule made this a never-again experience for us. Adding injury to insult, we received a text message asking for a numeric rating of the job. We responded that we would prefer to speak with someone about our experience. The response was a demand to respond with a single number rating on a scale of 10. OK: 1.
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