Normally I like shopping at this store but their customer service has really gone downhill lately. For the last three weeks I have been tying to order a replacement kitchen drawer box. The first time I went the guy in cabinets told me to simply cut out a piece of wood an replace the back of the drawer. I left and came back two weeks later. Today I was told by the rep working there that he could t help me and I needed to talk to a specialist to order an item that they used to carry. Told me to come back later today. I went to complain to the manager Patrick and he looked like he could care less and told me I was free to shop elsewhere. Normally Lowes is professional but it seems that they simply put the rejects from other stores at this location. Do yourself a favor and goto another location or Home Depot if you need any type of true customer service.