if I could give this company a zero, I would. I had my credit card stolen by one of the Arizona Republic customer service people while at an Arizona Republic sponsored extreme couponing seminar. I tried contacting the company to make sure that other people did not have this happen. I also filed a police report and I contacted the coupon people. I also asked to speak to someone in their fraud department and I was told at least 6 times that someone would call me back. Imagine my surprise when I called again and found out that there is NO fraud department. Nice lying, real nice. The only thing this company cares about is getting my NEW credit card information so they can continue to deliver the paper. No one has apologized or offered any appeasement for my trouble. I have asked at least a DOZEN times for someone who is REALLY in charge to return my calls, to call me back---but no one ever does. Instead i get these blasted form letter emails telling me that i need to update my credit card information. REALLY? I have had it. On top of it, the carrier repeatedly dumps our newspaper in the ROAD rather than near our door as I have asked. Like I really want to read through tire tread.
Awful awful company