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  • Sears protocol is very bad. If you order online, you only have 30 days to return it to a store. After that you are stuck no matter how bad the product is. I ordered a lot from Sears in the past but I won't any more. It's Garden Oasis Providence Granite Round Umbrella Base is not made well. Unfortunately, I ordered three of them. I opened one. I didn't expect a refund for the one I opened because I disposed of the box. However, the other two boxes are not open. Sears would not do anything. And, just so you know, the online service is through the Phillippines. I was not able to talk with anyone in the U.S. I also canceled an order after this experience. Sears said it would be canceled. It was not. No surprise.
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