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| - First and last visit yesterday. Michael should and would be ashamed of how his business is being run. To start, there was for what ever reason a 1 and 1/2 wait, why? For a burger? None of the pagers were being handled out however your name and phone number were put on a scrap piece of paper- for a phone call that never came,however my name was marked off the list. I was told that she called and left me a VM. Well I was expecting a call from them so I of course was prepared with ringer on high etc. So when No call, I returned and she said with an attidude that she called me and left me a VM,ahh! No!, you didn't!!! She told me it would be an additional 15 min. where I was so upset! Are you kidding?, I saw empty tables!!! At this point I'm ready to leave, but my wife made me stay since we've waited this long, so we reluctently stayed.A few minutes later the same girl came to me and said a table was being cleaned, wet I might add, Dry the tables!!!
So after 1 hr 45 min. we were seated. We ordered the Loya and a veggie burger,onion rings , fries and a high priced choc. milk shake. I expected to be wowed by all this since after such a wait the food MUST be fantastic. .right? .Well the milk shake was good, the Loya burger was nothing to write about, kinda blah, the onion rings were over cooked by a bit, and the rosemary fries were flavorless and cold and couldn't taste any rosemary on them at all. The worst thing was their sad attempt to please the non-meat eaters with a soggy, char grilled flavored veggie burger- oh it was the worst I've ever tasted- Nasty!!!,so,so sad for a Iron Chef to put his name on that ...I'm no Iron Chef buy I can a better one, sorry:( .We expected so much more, but we were very disappionted, we will NEVER come back.
The only thing that made the 40 min. drive o.k. was the time spent waiting being spent at Trader Joes and Barnes and Noble. One last point was the staff of many,in which it was so hard to tell the staff from who the manager might be. I would have liked to tell the manager all my disapointments. We found out at the bill, the manager was aware of our long wait and was adjusting the bill,which took off the fries ,1 shake,"I bought 2"@ 5.99, and the onion rings however made no attempt to come over herself to apologize. If you want a decent mike shake for $6 and want to wait as long or longer than a ride at Disneyland, by all means enjoy!!
All around I only gave it a 1 star rating because I like Micheal. I'm sure he has lost sight of whats going on at his low end burger places-but I'm sure if he had the the same experience we did, he wouldn't "B spot", happy.
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