Terrible service.
My wife ordered a salad with no cheese and when she got home there was cheese on the salad. She called to have them make the right salad, but they argued with her that there was no cheese on it. They even went as far to call back again and have us double check if there was cheese and have us bring the salad back with us. Ha!
The lady with the Hispanic accent who claims to be the manager was very rude.
She has ensured this was our first, and last, visit.
We will NOT be returning to Essence with that kind of customer service.