I was here with some friends for the dodge ball night a few saturdays ago. This place has a cool concept for sure but the execution could be better. To start, pretty much as soon as you walk in the door, it smells awful and is extremely humid; they should get some ventilation in there. After signing the waiver and buying the socks and returning to our cars to put our valuables there (there were very few lockers and they didn't seem to be available to use), we started bouncing and it was a lot of fun! A bit of a work out if you really get into it. Unfortunately, a friend of mine had an old injury start to act up in the first few minutes but the staff were good about giving her a refund. It took a little while for the dodge ball to actually start so we hung around the other bouncing area and waited for other people to show up.
When some other people came and we started it was fun for a while and it was good that Skyzone provides a ref for the game but unfortunately it seems like they had employees playing or people who are there a lot because it became pretty obvious that every game the same 4-5 people would get everyone out in the first 5 minutes and then we all had to stand around waiting for them to finish, which took quite a while. Not very fun to stand around for half the time when you paid almost $30 to be there. Eventually we asked them to open one of the other courts that weren't in use for our group and the others standing around so those guys could play on their own and they did but it was a bit of an ordeal. Took a lot longer than it should to move a rope and get some balls (or should I say ball since they apparently only had one extra, not sure how that is possible at a place whose business is dodge ball) and the teenagers who apparently run this place seemed really butt hurt about having to do it. After all of that it was fun but we didn't have much time left. After that, the pizza that is included in the deal came and it was fine but not really necessary. I would be willing to bet they've had a bunch of kids throw up from eating pizza after bouncing.
TL;DR don't expect much in terms of customer service but the actual bouncing is fun.
My advice to the establishment: ditch the free pizza and instead invest in some A/C, better staff, more balls... anything really.