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  • Do It Right Plumbing was sent out by my home warranty company when I called about a leaking toilet. The technician arrived at my property and within 2 minutes determined that I needed a new toilet. The toilet was very old so I had no problem replacing it and I was trusting his professional opinion. He said he would be back the next day between 3-5pm to fix it. After organizing work schedules so someone could be home he never showed up. I called the office and they said they had no record of the appointment. I then called the technician and he said he doesn't handle scheduling. After some frustration I set up a new appointment for the next day. I told the office someone would be home all day until 3:30pm and they said they would have someone out by 1pm. The technician arrived at 3pm. He walked in and said he couldn't repair the toilet because the tile floor was finished too close to the toilet base. He said the toilet he bought wouldn't fit and he didn't notice it the first time (his 2 min diagnosis). He said he was not a flooring guy and I should probably find someone on Craigslist. In addition to the incompetence of the technician I found the office to be poorly run. Every time I called I had to re-explain the situation and reconfirm all my information. It seems like the employees do not communicate or keep records on work orders. I will never use this company again and I asked my warranty company to remove them from their preferred vendors.
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