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  • In regards to the EBT at check out on 2/19/2016 between 8pm & 845pm. Apparently the EBT system was down or you guys were having some issues. Next time please have a sign at main entrance. It was extremely embarrassing and stressful having to make a decision between paying for the food we need and paying my electric bill. Only because my 8 year old was with me and I had no choice but pay with money I didn't have and now I will be late paying my electric bill. It was either that or having to explain to my child that I can't pay for our food! The cashier just kept apologizing nice and loud and clear for the whole world to hear. And the man who she had called over to verify if the system was down, he didn't even acknowledge me, he kept eye contact with the cashier and just told her "yes, it's still down" and walked away.... really? Just so everyone is clear. Having an EBT card is not a choice of the matter...it's a necessity so I can feed my daughter and myself. I don't need to explain my life issues and how I went about receiving an EBT card and I am not ashamed to use one since I don't have a choice at the moment...but let me tell you, I've never been so embarrassed. So much so that I will not be back at this property ...only to get gas. This location is near my house, visit here frequently for years. And my last post on 2/1/2015 was 4 stars. Would have been 5 but the eye exam receptionist was rude and tacky. But I enjoy shopping at all Costco's and they vary in service pending on which property/neighborhood it's in. And lately service here is sterile. Cashiers are usually the only ones with a smile on their face. Sad, cause I would be beyond grateful to have any job and I would have empathy and understanding with customers. I'm sorry maybe I wrote this review too soon and it's not easy for me to address this but I can't imagine what it would have felt like if I really had no money at all , to leave all that food there and walk out empty handed having my 8 year old ask me why. And now I just hope I can somehow magically come up with enough $ to pay my electric bill on time!
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