Our entire experience has been terrible. I notified the hotel we'd be checking in very late and they told me to use the phone outside the lobby to reach someone at the desk. When we arrived at the hotel, there was no phone in the box and we has to call a general number and wait for someone to be reached at the location.
Our room smelled terrible of cigarettes even though we booked a nonsmoking room and we have our 1 year old with us! Someone obviously punched a hole in the wall inside, the trash cans were over flowing outside, and the pull out sofa was not made and very uncomfortable.
Overall, we didn't experience anything positive other than the kitchenette in the room