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| - I can't give this place 5 stars since I have never had a surgery before, or even extensive mouth work done before I came here to get my wisdom teeth removed. With that said the reference to this place was quick, and my first consult with them went very smoothly. I was having some trouble with my bottom left wisdom tooth and wanted it out, then I decided to have all of them taken out at once so I wouldn't ever have to worry about it.
To start, when my boyfriend and I got there, a woman was in a very heated argument (on her side) about the co-pay being due on the day of the surgery, before the surgery. Now, this is explained to you on the day you have your consult and you decide what to do. It is in the terms of agreement you sign on that day, so it shouldn't be a surprise. But she was mad, and proceeded to scream and rage at the manager for an hour.
Later this same manager came back to me to schedule my appointment. I asked for a day when I had no school, but the soonest times were all taken. She was ncie enough to actually call someone and ask them if they would mind rescheduling their appointment, and so I was able to get a day I wanted. This alone is worth a 4 star review, but alas, later on there was an issue with my stitches.
I went in because one hole was still swollen and leaking- and then I found out it had food lodged in it. Gross. Painful. My bad. Anyways, I had gone in earlier than my appointed check up date, and I asked if I still needed to come for that appointment, since I had just seen the doctor. I was told that if I didn't want to, to call and tell them, but otherwise I could come in for it.
I arrived on the appointment day only to be looked at like a crazed person. By everyone. It was really off-putting, especially after having experienced such great customer service. I felt awkward, which made me very mad. I mean really, if there is a problem just tell me. But no, everyone had to give me that 'wtf?' look. Then to make it worse, while waiting in the waiting room for a doctor to see me, I overheard the nurses talking about me. They tried to whisper, but seriously, come on, everyone can hear you. It wasn't anything bad, just them wondering why I was there, and that made me even more angry. I wanted to scream "BECAUSE I HAVE AN APPOINTMENT, ARE WE IN THE TWILIGHT ZONE?"
I got back to see a nurse, NOT a doctor, and was asked, FINALLY why I was there.
"You had a check up a few days ago."
No. No I did not. Who the hell said that? Oh, one of your staff randomly decided to file that emergency appointment as my actual check up? No.
I never called in to cancel, so therefore, it should have stayed as a scheduled appointment. The manager herself had even told me that. This mess up alone knocked them down because it was so ridiculous and unprofessional.
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