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| - UPDATE: The business owner recently called to harass my husband and me to remove our Yelp post over two years after it was originally posted.
DO NOT USE THIS COMPANY. Instead of writing a review, I will simply post the letter I sent to the "company" after the job was completed. As an additional note, there are already issues with the work after just two months.
Mike,
Enclosed you will find check number 488 for $2400, the balance of the flooring work you did at XXXXXX Drive.
The delay in payment was twofold as we were waiting for the reimbursement check from the insurance company and once that arrived, we paid all vendors in the order with which their job was completed.
Throughout the process of remodeling the house on XXXXXX Drive we used almost one dozen vendors. We were extremely pleased with all of our vendors with the exception of Pro Floors. The floors themselves are of good quality and were installed properly but the experience with your company was not positive. It appears that you simply sub-contract the jobs, are not present on the job site and do not have a pride of ownership in your work.
We had an unexpected flood on Monday, October 15th while your crew was in the middle of completing our $13,500 flooring job. At that time, the upstairs trim had not been completed, the stairs were not finished off and the baseboards on the first floor had not been put back in place. By the time my husband arrived at the house, your crew was sitting on the lawn chairs by our pool. I still wonder what they were doing while our house was flooding.
At that point, you were not able to meet with us until Thursday, October 18th to select replacement flooring and because the meeting occurred in the evening we lost a day discovering that the floor we selected was out of stock. It was disappointing that you were always able to meet promptly when it came time to collect money but not to get the job completed. Again we had to meet in the evening (your schedule) on Friday, October 19th to once again select a new floor. That timing caused us to lose the entire weekend and Monday, October 22nd because you could not check with the manufacturer until Monday morning to order the replacement floor. Meanwhile, you clearly knew the date of our move and had for quite some time...October 25th. Your response to the situation was basically that you had "completed our job" and you had "too many other jobs" and no crew for us. In other words, we were in essence moved to the back of the line. This is completely unacceptable.
Vendors we had went out of their way for us (without any requests to do so). They completed extra work, were timely, efficient and clean/neat in what was to be our new home. It was a great joy to work with small, family-owned companies and support local workers. Your workers however were messy, sloppy, left trash around and damaged our walls so many times, the painting crew had to do touch ups and patching THREE times. They happily did this work, free of charge, as they could see the stress and financial strain the flood had created. You were not on the job site, so the quality control was not maintained.
Due to the delays at this point caused by Pro Floors and NOT the flood, your back-up crew was still working the day we moved in to the home. There was literally dirt and debris all over the first floor when the moving trucks pulled up. We have a toddler and we were not able to get into the house to clean before our things arrived. We were able to clean the upstairs the night prior to move in after paying additional money for a sitter. Of course, the crew went upstairs and dirtied the 2nd floor anyway.
I believe that you saw a financial opportunity after our initial meetings and cash exchange. We are not wealthy people and we worked very hard to save for our new home. In the end, the flood caused an additional $6500 in expenses above what we budgeted with all of our vendors. This was not your problem or your fault in any way, however your follow through and subsequent actions after the flood is why we are upset.
The ten days between the flood and our move in date were extremely stressful and Pro Floors created that stress. Again, I would like to emphasize how many other vendors we used and our mutual positive experiences. They treated my new home the way I would treat it and had respect for my family and our goals throughout the remodel. I hope that you can do the same in the future for your clients.
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