The website is very intuitive and allows you to book a reservation for an appointment in advance to get service or tires. The system is not connected to the point of sale at the store. It's useless to book an appointment online because they won't have the information when you get there. They didn't have the tires in stock that I had reserved online. They tried to be helpful but I had to get back to work and the convenience of an online reservation system was lost. I suggest calling in advance in order to schedule your appointment.