I visited the store about a month ago. I needed a passport photo because I had went to another place and had my photo sent back twice because it wasn't acceptable. The guys in the store were very nice. They took the picture, measured it, and made sure everything lined up perfectly. They said if this one wasn't accepted I could come back and they would give me another one no charge. I even was able to send it from the store. A month later I just received my passport and everything is ok. I am thankful for the great customer service.