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| - ****Brewer and Stratton Property Management has made the most difficult event in my life borderline unbearable.****
The worst people I have done business with. Would not recommend using them even when everything is going well.
My point of contact, Janna Welch, was very cold and difficult to communicate with from the beginning. Often communicating without respect, condescendingly, and without any semblance of compassion.
Then a very difficult and emotionally taxing event occurred and I was no longer able to lived in the rental due to emotional distress associated with the place.
I asked for compassion and help when it came to break my lease. Initially, Janna informed me that I signed the lease so I would be responsible for a $3,000+ fee. After me and multiple family members asking, she "spoke with the owner" and was able to offer a deal in which they would release the property, while I pay rent until it is occupied. Since I had already secured new residence, and based on my experience with the company to this point, I decided it was better not to place my faith in their ability to do their jobs.
Two days after handing them a check for over $3000 I was told I would be charged and estimated $500 of cleaning the property.
"Air filter is dirty
Carpets were not cleaned
The property was not cleaned
The patio landscaping was not cleaned up
wand is missing for dining room blinds"
Keep in mind this property was small. A professional third party carpet cleaning would not be more than $150. We lived there for about 3 months so even considering our impact "wear and tear" would be a stretch. The patio was about 20 square feet and "landscaping" means racking the leaves that fell in the two weeks since I vacated the property.
I reached out again seeking understanding, and I again received the same response from Janna. She coldly explained that I signed a lease, and that it is not in their best interest to help.
Even if the outcome had been the same financially, it would have been a much better experience if I was treated with respect.
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