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  • Terrible experience. We placed an online order for delivery and the estimated delivery time was 45 minutes. After an hour and twenty minutes I called the store we ordered from to get a status update and they ensured me that the order had left and was on the way. After two hours the pizza still had not arrived. I called them again and the guy I spoke to was nice and apologetic, unfortunately he wasn't the manager as I think things would've been handled properly with him. The manager, Robin, told me that they never received the order. I asked her why then, during my first call, did someone tell me the order was on the way. She had no explanation and claimed that I must've called another store - I didn't, I called the same number. It was also her assertion that I probably ordered from a different store, but would do me the favor of checking their computer to verify this. She said she would call me back in 15 minutes. Fifteen minutes later, she called back and confirmed that the order was indeed in their system and I finally received an apology. She reviewed the order I placed, including the tip and total. I asked her if I was getting a refund and she told me that I wouldn't get the pizza if she gave me a refund. Since I wasn't about to pay full price to get a pizza delivered in three hours, I told her to forget it and take the charge off my card. Last time we order from there.
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